Perfumes are non – returnable products, But we do accept return products as per below terms & condition.
Returns / replacement will be only accepted for product received are damaged/ defective by the customer.
Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.
Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
RETURN INSTRUCTIONS – 4 EASY STEPS TO NO HASSLE RETURNS
Before shipping your return we recommend that you review our entire return guidelines below.
Damages due to neglect, improper usage or application will not be covered under our returns policy.
Return any unopened merchandise in its original condition, including original packaging within 90 days of receipt. You are welcome to keep your free samples or gifts with purchase – those are yours!
For Refunds, payment will be transfered to Original payment method used while placing the order. Customer is required to share bank details in case purchase is made by Cash on Delivery.
If you still have it, please include a copy of your packing slip along with your RMA#.
Ship back your return to:
USA (United States Of America) Address:
JB International
# 11W 30th Broadway, New York City, NY-10001
Returns will be processed and refunds will be issued within five business days of receipt.
All products are subject to inspection by Your Fragrance Retail Venture’s outlets. Returns that do not meet the above criteria or are returned without an RMA# may be returned to the customer or destroyed upon request.
Please Note: If your online order arrived damaged or defective, please bypass the instructions below and contact us (within 7 business days) at [email protected] or connect us over whatsapp, Monday to Sunday, 11 AM – 6 PM. (GMT-5)
Please provide the following RMA details:
Customer Name/Email:
Order Number:
Reason for return:
